Hp support agan
2006-07-27-Thursday | Computer
I bought a HP scanner/printer/copier in December.
This is a quite nice machine and I'm quite happy with
it. However, it has had some problems. When I first
got it, the drivers for the scanner didn't work under
Mac OS. After about two months and many calls to HP
support, HP released a new driver that worked. I
don't think that had anything to do with the fact
that I contacted support, since they knew nothing
about it.
The other problem is more fun. With the scanner there is a cd labelled something like "ReadIris 11 for PC and ReadIris 11.5 for Mac". However, on the cd, there are only windows files, no Mac software.
This has been acknowledged by HP support, and I've most likely talked to them 30+ times. They have at once given me ReadIris 7 over FTP, twice sent if burned on a cd home to me (still version 7), and twice sent me a driver CD instead.
I've gotten really tired of calling them, and have mostly given up, but I'm quite amazed over the terrible terrible support they provide.
So, after hearing nothing from them for a long time, yesterday I got a call from a guy at HP support asking me if I have received the cd. Since I was out of the country I asked if they had sent one in the last few days and the answer was "ehh... I don't know". So I then asked, "well, what cd do you think that I wan't". He was unable to answer". After 7 months, they still don't know what cd I'm missing.
Amazing.
I have the whole story here (in swedish)
The other problem is more fun. With the scanner there is a cd labelled something like "ReadIris 11 for PC and ReadIris 11.5 for Mac". However, on the cd, there are only windows files, no Mac software.
This has been acknowledged by HP support, and I've most likely talked to them 30+ times. They have at once given me ReadIris 7 over FTP, twice sent if burned on a cd home to me (still version 7), and twice sent me a driver CD instead.
I've gotten really tired of calling them, and have mostly given up, but I'm quite amazed over the terrible terrible support they provide.
So, after hearing nothing from them for a long time, yesterday I got a call from a guy at HP support asking me if I have received the cd. Since I was out of the country I asked if they had sent one in the last few days and the answer was "ehh... I don't know". So I then asked, "well, what cd do you think that I wan't". He was unable to answer". After 7 months, they still don't know what cd I'm missing.
Amazing.
I have the whole story here (in swedish)
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